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Translate text into a target language with placeholders, HTML, and markdown preserved verbatim — plus the detected source language and an auditable list of segments left untranslated.
Adapt text for a target locale beyond literal translation — idioms, cultural references, units, date/currency formats, spelling — with an auditable list of every adaptation made.
Rewrite a conversational user query into a standalone, retrieval-optimized query (plus optional alternatives for multi-query retrieval).
Decide whether a complex question needs splitting, and if so break it into a minimal set of independently-answerable sub-queries — without over-decomposing simple questions.
Answer a question strictly from retrieved chunks with inline citation markers — and say "not found" rather than guess when the chunks don't support an answer.
Grade each retrieved chunk's relevance to a question (high/medium/low/none + a filter boolean) for reranking and filtering before answer synthesis.
A pre-answer RAG gate: decide whether the retrieved context is sufficient to answer, and produce a safe "I don't know" response when it isn't.
Triage a support ticket: priority + category + the signals that drove the call, as strict JSON.
Draft a customer-facing reply in a given tone, grounded only in provided context, with a human-review gate.
Summarize a support conversation into a structured agent-handoff brief, grounded only in the thread.
Flag a support conversation that's at risk of a poor CSAT, escalation, or churn, with the signals.
Route an inbound customer message to one of your caller-defined queues, with an optional fallback.